Returns Policy and Process
San Antonio Laser Engraving’ goal is to make purchasing and returning products as simple as possible. If you buy a product from San Antonio Laser Engraving and decide you don’t need it, don’t want it, or just don’t like it, we’ll take it back with a few exceptions. (Customized Orders are non-refundable) .
Returns generally take 7-10 business days to process once received in our Returns area.
RETURNS AT A GLANCE
What products are eligible to be returned?
- All other products have a 100% satisfaction guarantee with proof of purchase. No authorization number, justification or hassles.
How long do I have to return an item?
- 14 Business Days
When can I expect my refund?
- Refunds generally take 7-10 business days to process once received into our return area.
How can I receive a refund for my order?
- Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.
I received the item as a gift. How can I receive a refund?
- Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.
HOW TO RETURN AN ITEM
Our return process is simple, please use one of the following options.
- Follow the instructions to complete the return and create a USPS return label. Have your order number and email address ready.
- Ship desired returned item to:
Attn: Returns Dept.
7030 Snowflake Dr #8,
San Antonio, Texas 78238
PREPARE AND SHIP YOUR PACKAGE
- Pack your return securely, in the original package if possible, and include a copy of your original invoice
- Affix your shipping label to the package, making sure no other tracking labels are showing